ARMS Rewards

Delete your account

How to ask for your ARMS Rewards account and data to be deleted. You do not need the app installed to do this.

Applies to: ARMS Rewards and ARMS Rewards TEST (Android and iOS), developer [developer name exactly as shown on Google Play].

How to request deletion

Use any one of these. We confirm it is you before anything is deleted.

In the app: [Profile → Close account — when available].
By email: write to rewards@arms.systems from any address, with the subject "Delete my ARMS Rewards account". Include your registered mobile number, your member reference (shown in the app) and the venue or programme you joined. We will contact you on your registered mobile number to confirm the request.
In person: at your venue's desk, with your identity document.

Your sign-in credentials (PIN) and any pending sign-in codes.
Your registered devices and device keys. You are signed out on every phone.
Unredeemed points, which expire.
[Profile details and identity photos — state exactly what the deletion process removes; OWNER and COUNSEL]

Data kept	Why	For how long
Identity evidence (identity details, document photos and selfie)	The operator's regulator requires it to be kept.	[5 years] after the membership ends, held in restricted form, then deleted
Venue cash account transactions	Regulatory and anti-money-laundering record-keeping.	[5 years], then deleted

[If you hold a cash balance, it must be withdrawn at the venue desk before closure — OWNER to confirm].

We act on a confirmed request within [n] days and tell you when it is done.